PERFUMES
What size sample should I get?
A general rule of thumb is 1ml is roughly 10 sprays (so a 0.5ml sample will be roughly 5 sprays etc). Typically the recommendation is to not order more than 0.5-1ml for a new scent, to avoid committing to a scent you may not end up liking. 0.5ml may not look like a lot, but it’s quite enough to test a few times to decide if you may or may not like the scent!
What type of bottle/container should I choose?
Personal preference! Sprays are better at dispersing the juice and blooming the scent, whereas bottles are better at isolating to certain spots (pulse point, behind ears etc).
Why do some fragrances look dark and/or are different colors?
The perfume components used can lead to different colors of the fragrance. Vanilla, in particular, is a known culprit - the darkening is caused by vanillin, which is the organic compound that gives vanilla its flavor. It is a 100% natural process and depending on the amount of vanilla in the fragrance, can turn into a light brown to dark/black color (also known as maceration). It is perfectly safe to use! Some actually prefer the macerated version as it allows the notes to deepen.
My sample smells different than what I expected. Why is that?
Body chemistry and maceration will affect the scent - many in the perfume community like to let their fragrance sit for long periods of time to allow the different
components blend together. Mail shock is also possible, where exposure to extreme temperatures may alter the profile temporarily. Body chemistry will also change the scent; that's why certain notes can smell floral to one person, and indolic to another.
Do I need to let samples rest/what is a resting period?
Resting period refers to letting the sample sit for a while before fully testing. Decants are freshly poured at the time of your order, but my perfume stock may have different "ages" depending on how popular they are. While I do keep enough stocked so it's available at all times, some scents are more popular than others and sell through a bottle faster than others. If in doubt, it's never a bad thing to let it sit for a week or two after it arrives.
Do you offer larger sizes than what you have listed?
Our goal is to share the unique and special traits of indie perfumers through decanting, so if you truly love a fragrance to where you are wanting a much larger/full size, please purchase directly from the perfumer to support their craft.
ORDERING
Help! Something is wrong with my order!
If you believe you have received incorrect item(s) in your order, please let me know within 48 hours of receiving your order and I will do my best to rectify the situation. If there are any damages, please feel free to include a photo as that would help determine if it needs to be an insurance claim.
What is Turn Around Time (TAT)?
TAT is how long it takes for me to fulfill your order. It does not include time in transit, as that is determined solely by USPS. All available fragrances shown on the site as in-stock and ready for purchase! I do not do pre-orders (listing scents for sale before I physically have it) so you do not have to wait 30-45 days for the brand's TAT.
Can I combine and/or add to my order?
I will combine orders at my discretion, solely for the purpose of ensuring there are no delays with your order. I will try to combine orders if they are placed relatively close to each other within 24-48 hours and I catch it. If I am able to combine orders, I will waive the shipping fee on the duplicate order(s). You may also email me with your order number(s). However, please understand that I cannot guarantee it.
Can you hold my order until you restock on something?
Unfortunately, I cannot hold orders. I don't currently have the bandwidth to be able to hold and track orders, which is another reason why I don't offer pre-orders.
SHIPPING
How much is shipping?
Shipping is a flat rate of $5.50 within the US. International is a flat rate of $12 to Canada, and $16 to rest of world. All shipping comes with tracking, and may be subject to additional customs/brokerage fees which will be the responsibility of the customer.
I got a shipment notice, but tracking hasn't updated. What does that mean?
Please allow up to 24-48 hours for shipments to start tracking. USPS does not always perform an initial scan, so tracking may update later on the route and/or at the time of delivery. If your package does not show any updates after 48 hours, please let reach out and I can check for you.
How long does shipping take?
On average, USPS Ground takes 2-5 business days to reach its destination within the US, and 10-16 business days for international shipments. Unfortunately, there are cases where it may take longer (e.g. weather, postal strikes, natural disasters).
However, all shipments will come with a tracking number, which can be tracked via USPS.com for orders within the US. For international shipments, I use a freight consolidator to keep international shipping costs low, but please do let me know if you want faster methods as they are available for additional costs.
What if something arrives damaged?
Insurance can be purchased for peace of mind, and is highly recommended. In the event of damaged items, please send me an email with picture(s) of the damage so I can file a claim with USPS.
My order shows as delivered, but I can't find it. Who do I reach out to?
You should always start by checking with your local USPS office. Sometimes an order can be scanned but not physically delivered until a later time. Please also make sure the address on your order is correct - mailing address changes can be requested up until a shipping notice has been generated.
Once a package is marked as delivered, responsibility for lost or stolen packages must be handled by the buyer.