Frequently Asked Questions

Question not here? Email us!

PERFUMES

What size sample should I get?

What type of bottle/container should I choose?

Why do some fragrances look dark and/or are different colors?

My sample smells different than what I expected. Why is that?

Do I need to let samples rest/what is a resting period?

Do you offer larger sizes than what you have listed?

ORDERING

Help! Something is wrong with my order!

What is Turn Around Time (TAT)?

Can I combine and/or add to my order?

Can you hold my order until you restock on something?

SHIPPING

How much is shipping?

I got a shipment notice, but tracking hasn't updated. What does that mean?

How long does shipping take?

What if something arrives damaged?

My order shows as delivered, but I can't find it. Who do I reach out to?